Field Service Engineer: On-Site Tech & Customer Support

Soteco International, with head office in Ceranesi (GE – Italy), seeks a Field Service Engineer to install, service, maintain and repair equipment at customer locations. The role emphasizes strong troubleshooting, customer support, and adherence to safety standards.

You will travel to sites and contribute to service quality and documentation. Required is a technical degree with 2–5 years in field service or similar roles, plus proficiency with diagnostic tools and reading technical drawings.

Install, commission, and configure equipment at customer sites. Perform preventive maintenance according to service schedules. Diagnose and repair electrical, mechanical, hydraulic, pneumatic, or software-related issues. Conduct equipment inspections and performance testing. Maintain accurate service reports, maintenance records, and documentation. Train customers on proper operation and maintenance of equipment. Ensure compliance with safety regulations and company procedures. Recommend upgrades, repairs, or replacement parts to improve performance and reliability. Travel frequently to customer sites as required. Bachelor’s degree or diploma in Mechanical or Electrical Engineering. 2–5 years of field service, maintenance or technical support experience. Ability to read technical drawings, wiring diagrams and service manuals. Proficiency with diagnostic tools and testing equipment. Good computer skills including Microsoft Office.