ONTO INNOVATION SOUTHEAST ASIA PTE. LIMITED

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Field Service Engineer

Job Summary & Responsibilities

  • Responsible for installation, repair, and maintenance of Onto Innovation products, including Inspection/lithography/metrology tools.

  • Respond to down-tool situations and provide scheduled maintenance within the SEA region.

  • Support any required aspect of field operations, including system hardware, software, PCs, networking, and related technologies.

  • Submit required service documentation and provide technical feedback to the US factory.

  • Act as the primary technical and administrative liaison with customers for assigned projects.

  • Provide feedback to the Sales team, identifying potential leads and customer needs.

  • Support continuous product improvement through service feedback and issue reporting.

    Qualifications

    • 3 to 5 years of Field Service experience in the semiconductor industry preferred.

    • Hands-on experience with equipment fault detection, including electrical, mechanical, and software troubleshooting.

    • Experience in semiconductor applications preferred.

    • Bachelor’s degree or diploma in Engineering or related fields.

    • Ability to work independently while being effective within a team structure.

    • Strong interpersonal skills with excellent customer communication.

    • Proficient with Microsoft Office tools (PowerPoint, Word, Excel).

    • Willingness to travel up to 50%.

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