Field Service Engineer

SUMMARY:

Provides advanced, and expert-level maintenance and repairs service and training on assigned equipment, while maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety.

DUTIES AND RESPONSIBILITIES:

• Independently conduct repairs, upgrades, preventative maintenance, system installations, and supports in-house operations on 5 of the Plasma-Therm Product lines
• Capable of conducting Level 1 and 2 training at a customer’s facility on Versa line ICP Etchers
• Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Capable of He leak testing using either a Helium Leak Detector and/or Residual Gas Analyzer
• Is prepared to assist Junior level FSE’s with issues when requested
• Proficient in the use of Microsoft Excel, Word and PowerPoint
• Familiar with a variety of the Plasma-Therm practices, and procedures.
• Relies on extensive experience and judgment to plan and accomplish goals independently.
• Capable of Multi-Tasking when required
• Leads and directs the work of others.
• Able to complete daily and weekly reports on time

SUPERVISORY RESPONSIBILITES:

• Required to be a Mentor for Junior FSE’s with responsibility for evaluating, certifying and training assigned FSE.