Field Service Engineer – Power Generation & Data Centers

Pramac, part of Generac, is a global leader in power generation and energy solutions, serving industrial, commercial, and mission-critical customers worldwide.

As part of our expansion into Malaysia, we are building a dedicated technical service team to support major Data Center power generation installations and develop our local Aftersales capabilities.

We are seeking experienced Field Service Engineers with strong technical knowledge of diesel generator systems, commissioning, maintenance, and troubleshooting.

The Role

The Field Service Engineer will be responsible for performing commissioning, preventive maintenance, corrective maintenance, troubleshooting, and technical support activities for diesel generator systems.

The position will initially support a major Data Center project comprising LMW generator sets, with future involvement in other power generation installations and service contracts across Malaysia.

The successful candidate must be technically capable, safety-conscious, customer-focused, and comfortable working independently or as part of a technical team in mission-critical environments.

Key Responsibilities

• Conduct pre-commissioning inspections and verify generator installation readiness.
• Perform mechanical, electrical, and control system checks in accordance with approved commissioning procedures.
• Support generator start-up, functional testing, alarm verification, and performance testing.
• Perform and support generator synchronization, load-sharing, and load bank testing activities as required.
• Identify installation defects, technical non-conformities, and outstanding commissioning issues.
• Prepare commissioning checklists, test reports, and technical handover documentation.

2. Preventive Maintenance

• Execute scheduled preventive maintenance activities in accordance with OEM recommendations and approved maintenance plans.
• Inspect and maintain diesel engines, cooling systems, lubrication systems, fuel systems, batteries, alternators, and control panels.
• Perform oil, filter, coolant, and other scheduled consumable replacements.
• Inspect and test safety devices, alarms, sensors, and protection systems.
• Record equipment operating parameters and identify potential failures before they occur.
• Prepare detailed maintenance reports and recommend corrective actions.

3. Corrective Maintenance & Troubleshooting

• Diagnose and resolve mechanical, electrical, and electronic faults affecting generator operation.
• Troubleshoot diesel engines, alternators, controllers, starting systems, and auxiliary equipment.
• Investigate abnormal operating conditions, alarms, shutdowns, and performance issues.
• Carry out repairs and replacement of defective components.
• Support root cause analysis and implement approved corrective actions.
• Respond to breakdowns and emergency service requests in accordance with contractual requirements and established duty arrangements.

4. Technical Support & Customer Service

• Provide professional on-site technical assistance to customers and contractors.
• Support customer technical inquiries and equipment troubleshooting.
• Coordinate with the Aftersales Manager and international technical support teams for complex technical issues.
• Maintain accurate service records, technical reports, and intervention documentation.
• Provide basic operational guidance and technical recommendations to customer maintenance personnel.

5. Health, Safety & Quality

• Strictly follow company HSE policies, site safety procedures, and permit-to-work requirements.
• Apply safe electrical isolation and Lockout/Tagout (LOTO) procedures.
• Ensure all technical activities are performed in accordance with approved work instructions and OEM standards.
• Maintain tools, testing equipment, and personal protective equipment in good condition.
• Report unsafe conditions, technical risks, and equipment non-conformities.

Qualifications & Experience

• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical discipline.
• Minimum 3–5 years of hands-on experience in diesel generator commissioning, maintenance, or technical service.
• Good understanding of diesel engine operation, generator electrical systems, and control panels.
• Proven ability to troubleshoot mechanical and electrical faults.
• Ability to interpret electrical drawings, wiring diagrams, and technical manuals.
• Experience using electrical testing instruments and mechanical diagnostic tools.
• Good English communication skills and ability to prepare technical service reports.
• Strong safety awareness and willingness to work at customer sites.
• Willingness to travel and participate in scheduled on-call or emergency support arrangements.

Preferred Qualifications

• Previous experience working with standby generators in Data Centers, hospitals, industrial plants, or other critical power applications.
• Experience with medium- and large-capacity diesel generator sets.
• Familiarity with Baudouin, Perkins, Scania, Volvo Penta, or equivalent diesel engines.
• Knowledge of Stamford and Leroy-Somer alternators.
• Experience with ComAp, DEIF, Deep Sea Electronics, or similar generator controllers.
• Experience with synchronization, paralleling systems, load bank testing, and automatic transfer systems.
• Knowledge of preventive maintenance planning and digital service reporting systems.
• Relevant electrical safety certifications and OEM technical training.
• Strong analytical and technical troubleshooting skills.
• Ability to work independently and collaboratively.
• Attention to detail and quality of workmanship.
• Strong customer-service orientation.
• Good organizational and reporting skills.
• Ability to work safely and efficiently in mission-critical environments.