Field Service Engineer
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!
- Compensation: $26.00 – $36.00 per hour + overtime opportunities (DOE)
- Schedule: Monday – Friday | 8:00 AM – 5:00 PM
- Travel: 95% domestic weekday travel
We are seeking a remote Field Service Engineer strategically located within the Upper Midwest corridor. Ideal candidates will be based near major metropolitan hubs, including Chicago, Detroit, Southern Michigan, or anywhere throughout the State of Ohio
Position Overview:
The Field Service Engineer provides on-site, installation, calibration and repair services for QVI metrology products in North America. This role requires a combination of technical knowledge and customer service communication skills and is a full-time travel assignment with rare international travel required. Field Service Engineers function as a critical part of the Quality Vision Services (QVS) team, QVI’s service organization, supporting a variety of QVI brands: OGP (Optical Gaging Products), CCP (Certified Comparator Products), VIEW (VIEW Micro-Metrology).
Role and Responsibilities:
Standard work practices include the following:
- Receive service dispatch instructions via email or phone identifying the product, the customer, the issue and the expected timing
- Make direct contact with the customer to confirm details on location and timing for arrival.
- Arrange and book travel.
- Arrive on-site with company-provided and personal tools and commence work.
- Maintain contact with QVS headquarters and customer on progress and needs.
- Complete service call and efficiently complete service reports, logs and expense reports per standard QVS policies, practices and forms.
- While on-site, recognize product upgrade opportunities and collaborate with the home office in communicating those leads.
- Demonstrate initiative and self-awareness on training needs based on the products at customers you serve and proactively communicate those needs to your manager.