Field Service Engineer

Title: Field Service Engineer

Department: Service

Reporting to: Regional Service Manager

Location: Travel, North Carolina

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.

Job Summary:

As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert in Xray work and should be proficient in multiple modalities.

Responsibilities:

• Serve as the primary onsite support engineer for customers within the assigned region, addressing contract, warranty, and billable service calls on multivendor Xray equipment.
• Is a plus if candidate has CT/MR experience as well
• Collaborate with staff or work with Regional Service Manager via phone and email to troubleshoot systems, diagnose problems, and determine best practices for issue resolution.
• Perform timely and precise preventive maintenance, installation, and troubleshooting on medical equipment within healthcare settings, supporting optimal healthcare service delivery and high-quality patient care.
• Build and maintain strong relationships with customers, ensuring effective communication, swift issue resolution, and proactive follow-up to drive customer satisfaction.
• Demonstrate proficiency in computer skills; networking experience required, DICOM proficiency preferred.
• Demonstrate a working knowledge of UNIX or Windows operating system software.
• Adhere to company policies, procedures, and healthcare protocols to meet regulatory and compliance standards.
• Ensure all work is documented accurately, including the ordering of parts and documentation of service calls, expenses, and time reports, submitted daily per company procedures.
• Manage parts inventory effectively, handling ordering and returning of repairable spare parts components.
• Display strong problem-solving abilities, capable of resolving complex issues independently with limited supervision and minimal procedural standardization.
• Remain goal-oriented and manage multiple tasks efficiently in a fast-paced environment.