Field Service Engineer
Title: Field Service Engineer
Department: Service
Reporting to: Regional Service Manager
Location: Travel - Charleston, WV area
Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.
Job Summary:
As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert on at least one modality and may be proficient in multiple.
Responsibilities:
- Perform assistance on troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
- Motivated and eager to learn new modalities.
- Learn additional skills and accept feedback from experienced Field Engineers.
- Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
- Engage with team members to ensure awareness of issue status for designated customers.
- Develop the knowledge to communicate HQ and Zone/Area-level initiatives.
- Actively participate in regular team or modality meetings
- Partner with customers to recommend value-added services for improved business efficiency.