Field Service Engineer
Desktop Support Engineer: Belfast - £14.35 per hour + Mileage
Role Summary
REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing a Temporary Desktop Support Engineer for a project based in Belfast.
Working as part of an IT Support team, responsible for the installation and support of IT equipment to a large private sector organisation, this role will report to the IT Manager and will involve
Responsibilities:
- First point of contact for Customers
- Provide 1st Line diagnosis and resolution
- Maintain a high level of 1st time fix rates
- Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
- To provide an excellent level of customer service and value to end users
- Escalation of tickets to resolver groups when required
- Ensure customers are kept updated on progress of tickets
- Prioritisation and management of workload and tasks, working within contractual Service Level Agreements
- Work in accordance to company policies, procedures and standards
- Maintain awareness of current appropriate technologies used by customers
- Update and share knowledge gained
Essential Criteria:
- Excellent knowledge of Windows 10/11
- Ability to audit PCs and to install software on the replacements
- Good troubleshooting skills of above software
- Ability to work unsupervised
- Good manner with customers (GP Practice managers)
- Ability to drive with own vehicle and appropriate insurance
Desirable Criteria
• Desktop/network support/ installation experience
Relevant security clearance, Access NI will be required for the successful candidates.
Hourly rate: £14.35 per hour