Field Service Engineering Supervisor

Job Summary

On behalf of our client, a company operating in the Marine Equipment & Machinery industry, are looking for an experienced Field Service Engineering Supervisor to oversee field service operations related to marine engines and power equipment.

The role involves supervising equipment installation, commissioning, troubleshooting, preventive and corrective maintenance, and after-sales technical support, ensuring optimal equipment performance and customer satisfaction.

Job Responsibilities:

• Plan and execute customer visits and service work orders according to the schedule assigned by the After-Sales Manager.
• Supervise equipment installation, commissioning, testing, and start-up at customer sites.
• Conduct regular field visits and equipment inspections to ensure optimal performance and prevent potential failures.
• Diagnose equipment malfunctions, identify root causes, and perform or supervise corrective maintenance and repairs.
• Identify required spare parts, submit requests, oversee replacement, and conduct performance testing.
• Handle customer technical complaints and maintenance requests within the required response time.
• Prepare and submit detailed service visit reports covering maintenance activities, equipment status, warranty cases, spare parts, and pending issues.
• Ensure proper use and maintenance of company tools, testing equipment, spare parts, and assigned assets.
• Support and guide junior maintenance engineers and technicians when needed.
• Participate in the technical evaluation of maintenance team candidates when required.
• Ensure proper closure of work orders and service invoices.

Requirements

• Bachelor's degree in Mechanical or Electrical Engineering.
• 5–10 years of relevant experience in field service engineering, equipment maintenance, or after-sales service.
• Minimum 5 years of supervisory experience.
• Strong technical knowledge of equipment installation, commissioning, troubleshooting, and maintenance.
• Experience in managing field service teams and coordinating customer visits.
• Strong problem-solving and communication skills.
• Ability to work on-site and travel to customer locations when required.