Field Service Manager

Your role

Bring your curiosity to work as our next Field Service Manager. You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in one clear sentence]. You will contribute directly to how we create high‑quality products and solutions for our customers.

Bring your curiosity to work as our next Field Service Manager. You will be part of our [Field Service] team reporting to [General Manager]. In this role, your mission is to lead and develop a high-performing field service team that delivers safe, reliable, and cost-effective support for abatement systems, ensuring service contract commitments, operational excellence, customer satisfaction, and sustainable business growth]. You will contribute directly to how we create high‑quality products and solutions for our customers.

Your day-to-day

• Lead and manage field service engineers and resident engineers within the assigned region to ensure safe, efficient, and high-quality service delivery.
• Ensure all service activities comply with company policies, customer requirements, and applicable health, safety, and environmental regulations.
• Plan, schedule, and coordinate installation, commissioning, preventive maintenance, corrective maintenance, and equipment upgrade activities.
• Allocate manpower, tools, spare parts, and other resources to meet service commitments and customer expectations.
• Monitor service performance and drive continuous improvement in equipment reliability, uptime, and customer satisfaction.
• Provide technical guidance and escalation support for complex equipment and process issues.
• Ensure engineering changes, technical bulletins, product updates, and safety communications are effectively implemented by the service team.
• Develop and maintain strong relationships with customers, acting as a key point of contact for service-related matters.
• Support customers with technical advice, troubleshooting, equipment optimization, and best maintenance practices.
• Track and review service KPIs, including response time, resolution time, equipment uptime, and customer satisfaction metrics.
• Manage service contracts and ensure contractual obligations and service level commitments are fulfilled.
• Control service operating expenses and ensure accurate reporting of labor, travel, material, and spare parts costs.
• Review service reports, maintenance records, and operational data to identify trends and improvement opportunities.
• Collaborate with Sales, Engineering, Product Management, Supply Chain, and other internal teams to support customer needs and business objectives.
• Drive the development, coaching, and technical training of service engineers to build a highly capable service organization.

Your skills and experience

• Bachelor's degree or above in a relevant engineering discipline.
• 8+ years of experience in field service, technical support, or equipment maintenance.
• 2+ years of people management experience.
• Technical expertise in industrial equipment, semiconductor equipment, environmental systems, or related technologies.
• Experience in service operations, resource planning, and customer support.
• Knowledge of SHE requirements and safe working practices.
• Strong problem-solving and organizational skills.
• Good communication skills in English.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

[To be included ONLY in those countries that require the disclosure of local classification and/or pay range local classification in the job advertisement:] This position is classified locally as [XYZ]. The actual annual gross base salary range for this position is €[XX,XXX] to €[YY,YYY]. The actual compensation package will be determined based on objective, gender-neutral criteria, including but not limited to the qualifications, experience, and skills demonstrated during the recruitment process. In addition to base salary, this position may include [additional benefits and variable compensation elements, where applicable].
[Add local information where required]

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role requires you to work on-site at our office in Shanghai,China. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Cindy Chengjing Ma