Field Service Manager - CVD (此職缺為美國當地直接招聘)

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表https://careers.appliedmaterials.com/careers/job/790300323210

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This is Field Service Manager Position for US local hire. Candidate needs to be located in US (Phoenix, AZ), and all visa arrangements will be handled by the company.

■ Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

■ Business Environment

Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!

Now we are looking for Field Service Manager leading our Customer Support Engineering group. This job will provide a great career growth opportunity by involving business strategy development, managing multiple of field service groups which keep growing and responsible for all issues within the division in Applied Materials Taiwan.

■ Role Responsibilities:

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
2. Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Manage Applied KPI performance, including CAR (Customer Acceptance Report) cycle time, CE (Customer Engineer) reporting hours, over time, parts confirm and return, aging service order, etc. Maintains DSO according to goal. Manages systems start up, warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve.
3. Engage with customer. Ensures customer satisfaction with Company service and system performance. Prepare and host the customer weekly meeting.
4. Interviews, hires, and trains customer engineers as necessary to meet TSMC expectation, support regional business, and Applied KPI performance
5. Ensures employee satisfaction through:

• Communication of business progress and all related action.
• Setting goals and controlling achievements.
• Establishing training and career development plans.

6. Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
7. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
8. Achieves guaranteed the tool available time and other parameters as sold to customers.

■ Functional Knowledge:

• 3 plus years of Hands on technical CVD experience highly preferred
• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families