Field Service Manager

1. Territory & Business Ownership

• Operate and grow the assigned territory as the business and P&L owner.
• Take ownership of the financial performance of the assigned area, customers, and field service team.
• Work closely with Sales(AM) to develop and execute strategies for sustainable business growth.
• Drive service growth opportunities based on customer needs, installed-base requirements, and field insights.
• Support achievement of business and AOP commitments through effective planning and execution.

2. Customer Leadership

• Build and maintain strong, trusted relationships with customers across multiple levels of their organizations.
• Develop greater width and depth of customer relationships and serve as a key service leadership contact.
• Understand customers’ operational priorities, challenges, and lifecycle needs and coordinate the appropriate Honeywell resources to address them.
• Own and drive Plan for Every Customer (PFEC) activities for the assigned customer base.
• Work with Sales and technical teams to identify opportunities for service, upgrades, modernization, and lifecycle support.

3. Field Service Team Leadership

• Lead and support Field Service Specialists assigned to the territory.
• Ensure field resources are effectively aligned with customer and business priorities.
• Work with Field Operation Manager to identify and address FSS training and competency development needs.
• Promote ownership, accountability, collaboration, and continuous learning across the field service organization.
• Encourage sharing of technical knowledge and field best practices within the team.

4. Service Delivery & Operational Excellence

• Ensure service commitments are delivered effectively and in alignment with customer expectations.
• Coordinate with FSS, TSC, FSM, and Project manager, and other support functions to resolve customer and operational issues.
• Engage the appropriate organizational support structure to meet business and customer commitments.
• Maintain focus on service quality, responsiveness, operational discipline, and customer satisfaction.
• Support effective prioritization and escalation of critical customer issues.

5. Growth & Cross-functional Collaboration

• Collaborate with Sales to develop customer and territory growth plans.
• Partner with TSCs to convert customer requirements into HORIZONTAL offering.
• Support pipeline development and service growth by identifying opportunities within the installed customer base.
• Coordinate with relevant stakeholders to secure investments and resources required to support growth, customer engagement, and service capability.
• Work effectively with regional and global teams when additional expertise or support is required.

6. Safety, Quality & Compliance

• Demonstrate strong leadership in Health, Safety and Environment (HSE) and ensure field activities are conducted in accordance with applicable Honeywell and customer requirements.
• Promote a strong safety and quality mindset throughout the field service organization.
• Ensure risks, customer concerns, and significant technical or service issues are appropriately communicated and escalated.