Field Service Manager
The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Service Manager with respect to the best interests of the company wherever field service department activities are involved,
Essential Functions:
- Ensures all warranty invoicing, to internal and external customers, is completed
- Supplies all documents and reports needed to the Service or Branch Manager
- Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
- Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations
- Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
- Collaborates with the Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
- Provides any safety equipment and training to all field service technicians as needed
- Works with customers to resolve concerns about service work
- Provides easy to read and accurate quotes to internal and external customers and PSSR’S to sell hours in the field service department
- Recommends the most cost-effective repair procedure and guideline to all customers and PSSR’s
- Applies working knowledge of equipment systems to include basic mechanical and elect, and hydraulic systems
- Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees
- Other duties as assigned by manager
Supervisory Responsibilities:
- Oversees Technicians
- Assists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possible
- Conducts performance reviews for all Field Service technicians.
- Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines
Benefits:
- Medical Insurance
- HSA Plans with Employer Contribution up to $1750.00 annually
- Vision
- Dental
- 401K with Company Match
- 100K Employer paid AD&D
- Supplemental Life
- PTO accruing on start date
- Sick Time
- Bereavement
- Short Term and Long Term Disability
- EAP Program
- Dealership Komatsu Training Program and Advancement Opportunities
- Annual Boot Allowance
- Prescription Safety Glasses Allowance