Field Service Site Manager - Kaohsiung

• Act as the primary representative of the Field Service Head to customers, fostering strong relationships and ensuring service operations align with company goals.
• Oversee the performance of the installed base within assigned functions to meet product specifications and system performance targets.
• Direct and manage field service and technical support activities related to installation, servicing, and modification of company products.
• Collaborate closely with sales, service teams, process engineering, and product groups to support customer technical and production requirements, evaluate product performance, and deliver optimal solutions.
• Forecast and control Installation & Warranty (I&W) within the ISR plan, ensuring efficient engineer utilization for balanced absorption results.
• Serve as a key liaison between customers and product groups, providing clear issue statements and support needs to drive continuous improvement in system performance, availability, and reliability.
• Coordinate escalations with local and support teams, allocate resources effectively to minimize downtime and production interruptions.
• Ensure a zero-incident safety record by maintaining a hazard-free environment and delivering ongoing training and guidance to the service team.
• Understand customers’ equipment-related technology roadmaps, upgrade requirements, and operational challenges to identify opportunities for hardware improvements and value-added services.
• Work with customers and account teams to identify hardware-related business opportunities, including:

o Positioning the company’s equipment, capabilities and technical advantages.
o Supporting penetration and defense strategies for hardware solutions.
o Coordinating with Global Product Groups for equipment demonstrations and upgrades.

• Manage hardware penetration and defense projects:

o Develop and execute project strategies with account teams.
o Drive local and corporate teams to deliver hardware solutions within committed timelines and resources.
o Oversee competency and manpower allocation for hardware projects.

• Act as a trusted advisor to customers for equipment performance, reliability, and productivity improvements.
• Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.
• Manage competency and manpower resources to fulfill customer needs across multiple projects.
• Mentor high-potential personnel to strengthen team capability and create growth opportunities for internal talent.
• Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.