Field Service Specialist, Hong Kong
Overview
At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.
We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
At QIAGEN, every day is an opportunity to make a real-life impact.
Join us, grow with us, and together, let's shape the future of biological discovery.
Position Description
1. Involvement in and responsibility for on-site installation, repair, customer training and/or troubleshooting on QIAGEN solutions in all markets.
2. Utilize all available tools such as Service Reports, Spare Parts & Service Manuals, ISI Notes, and the relevant databases to input information that will increase effectiveness.
3. Give active feedback to Sales, Marketing, Global Support and your team/management.
4. Actively promote QIAGEN products including Service and Support products and assist in exceeding revenue targets.
5. Provide cross-border/district/region support when required.
6. Positively represent QIAGEN in front of the customer, be a good example!
Position Requirements
1. At least University degree in Molecular Biology, Genetic Engineering, Biological Science, Clinical Medicine, Biomedical Engineering or equivalent experience. Minimum of 2 years’ service and support experience.
2. Ability to work both independently and in a structured working environment.
3. Proven work experience in developing customer relationships.
4. Written and verbal English language communication skills, Mandarin and Cantonese are also required.
What we offer
Bonus/Commission
Local benefits
Referral Program
Volunteer Day
Internal Academy (QIALearn)
Employee Assistance Program
Hybrid work (conditional to your role)
Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.