Field Service Supervisor

Our Construction Equipment group is seeking a full-time Field Service Supervisor to work onsite five days a week at our Tampa, FL location.
The Field Service Manager is responsible for leading, coordinating, and developing the field service team while ensuring safe, efficient, profitable, and customer-focused service operations. This role is accountable for technician performance, service revenue, customer satisfaction, work-in-progress (WIP) management, work order accuracy, communication, and overall service department profitability.

Responsibilities for this role include but are not limited to:

Organize and present at weekly tech meetings and safety training
Maintain high-quality service delivery in an efficient, productive, and profitable manner
Maintain ongoing maintenance schedules for service accounts
Organize, coordinate, and schedule all scheduled maintenance, replacement, and Customer service work orders
Assist or assign assistance for technician on accounts to ensure work quality
Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors
Maintain appropriate staffing level and workload distribution to meet customer and business needs

Provide leadership and operational management for a team of 20+ Field Technicians

Dispatch according to priority
Meet or exceed monthly budgeted revenue with a 65% or higher GP
Work with PSSR to quote repairs timely and accurately
Open and close work orders with accuracy and clarity for customer billing
Monitor employee training progress
Discipline according to the Alta Handbook– working closely with HR
Oversee payroll entry and audit for accuracy
Purchase order acquisition and coordination
Monitor work in progress daily
Responsible for condition of service vehicles and facility
Required to be in the on the weekend on call rotation for your segment
Recruit / interview / hire technicians
Perform yearly technician reviews
Promote a positive customer experience
Incorporates Alta's Guiding Principles into daily activities
Performs other duties as needed

Desired Skills and Qualifications:

2-4 years of previous management experience preferred
Strong working knowledge of electric and liquid propane industrial equipment
Good mechanical aptitude
Excellent written and verbal communication skills
Good customer relations and people skills
Ability to successfully manage others
Computer Skills - Hyster/Yale Contact Management, Microsoft Word, Excel, and Outlook
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment:

Physical/Sensory Functions: Regularly will sit, use hands, talk/hear; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
Vision Requirements: Close vision (clear vision at 20 inches or less)
Lift and/or Move Functions: Occasionally up to 25 pounds
Work Environment: Occasionally will work near moving mechanical parts, exposed to fumes or airborne particles, outdoor weather conditions