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Field Service Support Engineer (EEP26403)

Open 64d

Job # EEP26403

Job Title Field Service Support Engineer

Office Location Brookshire, TX

Business Function/Department Power Electronic Systems / Quality & EHS

Sales Territory, if applicable

General Role Description

Provide warranty engineering, including technical and parts support, for the Company’s technical services

Role Accountabilities

- Evaluate and process warranty requests, replacements, and claims, expediting as necessary

- Provide technical guidance and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues

- Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices

- Track monthly warranty costs for assigned business unit and report to manager

- Prepare and issue Service Advices for trouble shooting to clients and technical services field engineers

- Maintain current safety qualifications and comply with company and client safety requirements

- Resolve supplier product failures in a timely and cost- effective manner

- Respond to client issues outside of standard business hours when necessary

- Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

General Employee Accountabilities

- Bring full effort to bear on tasks assigned by manager

- Give manager best advice

- Give earliest notice when work cannot be delivered as specified

- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

- Comply with all Company policies, practices, and procedures and all regulations and laws

- Recommend viable improvements proactively

- Ensure effective utilization of business tools and processes

Requirements

Minimum Qualifications

- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience

- 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments

- Demonstrated knowledge of power conversion and distribution transformers

- Demonstrated presentation skills

- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

- Demonstrated continuous improvement in areas of responsibility

- Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

- Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

- Master of science in electrical, mechanical, or related engineering field

- Proficiency in Japanese and English languages, both oral and written

- Working knowledge of ISO 9001:2015 quality management standards

- Demonstrated experience in photovoltaic inverter power generation

Link to TMEIC Corporation Americas website: . To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer

What this application asks

workable

First name, Last name, Email, Phone, Address, Summary, Resume, How did you hear about us?, Please specify Employee Name, Recruiter/Agency or Other, Experience, Did you provide completed information for all previous employers, during at least the last 84 months and at least the last 3 employers, whichever is longer, including self-employment, military service, summer, and part-time jobs. Please list the specific duties that are most applicable to the position for which you are applying. Please explain any gap in employment that exceeds 1 months, for example "attending school." Please do not indicate "See Resume.", Reason for leaving or job search?, What is your required annual compensation?, Education, What is your highest level of degree achieved?, Cover letter, Are you at least 18 years old?, Are you legally eligible to work in the United States?, Will you now, or in the future, require sponsorship to legally work in the U.S.?, Do you have any relatives currently working for TMEIC Corporation? If yes, provide their names in the second field below., Relative Details, Were you ever employed by TMEIC (including previous company names), Toshiba, Mitsubishi, or affiliated business? If yes, provide previous employment details of Business Name, Location and Dates in the second field below., Previous Employment Details, Are you currently subject to a non-compete, non-solicitation, confidentiality, anti-piracy, or other employment agreement and/ or restriction with any employer?, If yes, please explain your work restrictions, State any additional information you feel may be helpful to us in considering your application. This could include any specialized training or courses you have completed that will aid in evaluating your qualifications for the position you are seeking., I understand that TMEIC Corporation Americas, hereinafter referred to as “the Company,” requires certain information about me to evaluate my qualifications for employment and to conduct its business if I become an employee. Therefore, I authorize the Company to investigate my past employment, educational credentials, or any other information I provide as to the application process to the extent allowed by law. I agree to cooperate in such investigations and, to the extent allowed by law, release those parties supplying such information to the Company as well as the Company and its employees from all liability or responsibility with respect to the information supplied. I agree that the Company may use the information it obtains concerning me in the conduct of its business, including disclosure outside the Company where such information is needed for business purposes. I understand, however, that except as allowed or required to be disclosed by applicable law, the Company intends to protect the confidentiality of personal information it obtains concerning me to the extent practicable. I agree that I will not disclose or use while interviewing with or employed with the Company any confidential or proprietary information of others, including any former employer. I understand that an offer of employment made by the Company will be conditioned upon your providing the documentation required by law as evidence of your personal identity and your authorization to work in the United States. Any offer of employment is also conditioned upon the successful completion of a background investigation, a post-offer physical evaluation, if applicable, and a drug screen. I understand that any employment with the Company is at-will and would not be for any fixed period of time and that, if employed, I may resign at any time, for any reason, or the Company may terminate my employment at any time for any reason in the absence of a specific written agreement to the contrary if signed by a duly authorized officer of the Company. I understand that any false or incomplete answers or statements made by me on this application, any supplement thereto, or in connection with the above-mentioned investigations may be grounds for refusal of employment or, if employed, may result in immediate discharge. I understand that this application will only be considered for the position for which I am seeking employment. By signing your digital signature below, you agree that you have reviewed this statement and understand and agree to its contents.

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