Field Service Support

Role: Field Service Support

Location: New Orleans, LA

Job Description: -

· Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

· Windows 10 migration experience

· Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

· Administration experience of MS Active Directory users & groups, policies and management concepts

· Provide specialized On Call Support for hardware / software / network problem diagnosis / resolution for customer’s end users.

· Having good knowledge about the features of MS office 2007/2010.

· Familiar with common issues related to desktop and should possess ability to make the user understand the steps on call to help him sorting the same quickly.

· Should be familiar with IP address/Host Name concept which is required to provide RDP support.

· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

· Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

All your information will be kept confidential according to EEO guidelines.