Field Service Technician 1

The Field Service Technician (FST) 1 follows the direction of senior Field Service Technicians and Field Service Engineers to support the installation and maintenance of surveillance sensors, associated command and control software, and interfaces to provide installation, operational, and maintenance support to external customers. Responsibilities focus on execution of defined field service tasks in accordance with engineering plans, procedures, and guidance. This individual reports to the Field Service Lead. CONUS and OCONUS travel is required up to 60%.

ESSENTIAL RESPONSIBILITIES

Field Service Execution

· Perform on-site installation, configuration, and maintenance of company-provided security and surveillance systems in accordance with engineering drawings, procedures, and Field Service Engineer direction.

· Execute assigned field service tasks related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.

· Perform server rack population, equipment mounting, structured cabling, labeling, and physical system assembly following established procedures.

Operational Support

· Support scheduled field service activities both CONUS and OCONUS, including equipment installation, system validation, and routine maintenance.

· Identify system irregularities or installation issues and escalate findings to Field Service Engineers for diagnosis and resolution.

· Assist with corrective actions for known issues under guidance from Field Service Engineers or senior technicians.

Technical Assistance

· Safely use hand tools, test equipment, and basic diagnostic tools following training and established procedures.

· Follow wiring diagrams, checklists, and installation documentation to ensure systems are assembled and installed correctly.

· Support remote or telephonic technical assistance activities as directed.

Documentation & Reporting

· Complete required field service documentation, checklists, and installation records accurately and in a timely manner.

· Provide clear written and verbal status updates to Field Service Engineers and project leadership as required.

Training & Development

· Participate in formal training, on-the-job instruction, and mentorship to build proficiency in assigned tools, equipment, and systems within 6–12 months.

· Maintain required certifications, safety training, and operational qualifications associated with the role.