Field Service Technician

Field Service Technician

Sacramento, CA | Full-Time | Field-Based | $70,000 – $85,000 per year

WHY THIS ROLE

If you like being the person who shows up, solves the problem, and leaves a customer's office running better than you found it, this role is for you. As a Field Service Technician in the Sacramento area, you'll be the face of SpectrumVoIP at customer sites. One day you're running and terminating cable, the next you're standing up a phone system, configuring a firewall, or mounting cameras, then walking the customer through everything before you head out.

You'll own your installs from start to finish, work independently with real autonomy, and be a critical part of an installation team that customers count on.

ABOUT SPECTRUMVOIP

Founded in 2007, SpectrumVoIP has grown into the largest Texas-based cloud-hosted VoIP provider in the US. We stand apart by offering Unlimited Features at a simple flat-rate price, on one of the most feature-rich platforms available. We're privately owned, growing, and serious about a culture of excellence that celebrates diversity, innovative thinking, and consistently exceeding client expectations.

WHAT YOU'LL DO

• Install and configure VoIP hardware, including phones, analog gateways, paging systems, and door phones
• Run, terminate, and test structured Ethernet cabling
• Install or reconfigure routers, firewalls, and network peripherals
• Install camera systems
• Troubleshoot networked office equipment such as printers, scanners, DVRs, and cameras
• Train new customers on their products and services so they're confident from day one
• Document your work clearly, including any outstanding items, so nothing falls through the cracks
• Manage equipment inventory using our inventory management software
• Keep your company vehicle clean and well-maintained, and follow all safety guidelines and company policies

WHAT YOU BRING

• 3+ years of experience as a field service technician serving commercial customers
• High school diploma or equivalent
• Solid understanding of TCP/IP networking and network configuration
• Experience with ISP circuits and modems (Cable, DSL, T1, FiOS, etc.)
• Structured cabling experience: running CAT5e, terminating to jacks and patch panels, crimping ends, and testing and troubleshooting cable runs
• Experience working with analog POTS services on 66 and 110 blocks
• Ability to follow detailed installation documentation
• Strong communication skills and a professional, customer-first presence
• Organized, self-sufficient, and comfortable working with little or no supervision
• Valid driver's license with a clean driving record and no moving violations

BONUS POINTS

• Technical training or a related degree
• Experience with Mikrotik and Cisco routing and switching equipment
• Certifications such as CCNA, Network+, A+, or BICSI