Field Service Technician - Charlotte, NC

Field Service Technician – Charlotte, NC

Are you an experienced ATM or cash automation technician looking for an organization that values technical expertise, customer relationships, and professional growth?

Quality Data Systems (QDS) is seeking an experienced Field Service Technician to support our growing customer base throughout the region. In this role, you'll travel within a 100-mile radius of your home base Monday through Friday, leveraging your expertise to install, maintain, troubleshoot, and repair a wide variety of cash automation technologies while serving as a trusted advisor to our customers.

You'll enjoy a high degree of autonomy, work with leading technology platforms, and become part of a company known for its strong culture and commitment to doing what's right.

The individual in this position must live within 30 miles of Charlotte, NC.

Please note: Field Service Technicians participate in a rotating schedule of evening and weekend on-call assignments, ensuring our clients receive timely support outside of standard business hours.

What You'll Do:

• Install, configure, and support ATMs, ITMs, TCRs, currency discriminators, and coin equipment

• Diagnose and resolve hardware, software, networking, and peripheral issues

• Perform preventative maintenance and equipment upgrades

• Manage service calls and customer expectations throughout the repair process

• Complete service documentation and communicate effectively with internal teams

• Build strong relationships with customers through technical expertise and responsive service