Field Service Technician

Our M/D Totco group is looking for a Field Service Technician in the Odessa, Texas area. An ideal candidate has a technical background with mechanical and electrical aptitude, is a self-starter, dependable, with a desire to grow in their profession and career. The Field Service Technician will be responsible for installing, maintaining, and servicing all NOV - M/D Totco rental systems throughout West Texas.

-Work independently with little supervision. Travel to customer locations to install, calibrate, test, and commission NOV-MD Totco equipment and software
- Provide onsite training to customers in safe operation and use of M/D Totco systems
- Perform general maintenance on NOV-MD Totco equipment and software including updates, upgrades, and replacement
- Respond to and manage service calls that require more time than anticipated
- Service calls may include troubleshooting and repairs, additional equipment requests, rig up/down equipment, etc.
- Diagnose and solve problems from non-technical descriptions provided by customers
- Possess superb customer service skills
- Build positive relationships with customers
- Produce timely and detailed service reports, billing tickets, and any other job-relevant documents

Responsibilities

• Install, calibrate, test, and commission M/D Totco equipment and software.
• Travel to customer locations across West Texas.
• Train customers on safe equipment operation.
• Maintain, update, upgrade, and repair equipment and software.
• Troubleshoot service issues and respond to customer service calls.
• Rig up and rig down equipment as needed.
• Diagnose problems from customer descriptions and provide solutions.
• Build strong customer relationships and deliver excellent service.
• Complete accurate service reports, billing tickets, and related documentation.

• High school diploma or GED required.
• Associate degree or equivalent experience preferred.
• At least two years of technical experience preferred.
• Mechanical and electrical aptitude; electrical experience preferred.
• Knowledge of oil and gas equipment, hardware, and software.
• Strong communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Willingness to travel more than 75% and be on call.
• Ability to work a 10-days-on, 4-days-off schedule with 12+ hour days.
• Must be at least 21 and pass background, driving record, and drug screenings.