Field Service Technician

Position Summary:

This position is based at the NI China Service Center in Pudong, Shanghai, and supports after-sales service for customers throughout China. The center is one of NI's four global service centers and includes advanced repair and factory installation and commissioning laboratories, as well as an ISO/IEC 17025:2017-accredited calibration laboratory. With more than 1,000 test and measurement instruments, the center supports the upgrade, installation, repair, commissioning, and calibration of instruments and test systems used in aerospace, defense, semiconductor testing, automotive electronics, university laboratories, 5G communications, and other industries.

The Repair Technician is responsible for product repair, troubleshooting, testing, maintenance, installation support, and continuous improvement activities while collaborating with cross-functional teams to deliver high-quality customer service and technical support.

In This Role, Your Responsibilities Will Be:

• Use software tools, including LabVIEW, TestStand, and real-time systems, as well as hardware such as vector signal analyzers, network analyzers, spectrum analyzers, oscilloscopes, digital multimeters, data acquisition devices, and communication modules to upgrade, troubleshoot, test, and maintain defective customer instruments and modules.
• Provide technical feedback and improvement recommendations to manufacturing and design teams based on root-cause analysis, and advise customers on proper use and maintenance based on failure-mode analysis.
• Collaborate with customer representatives, application engineers, product engineers, and R&D engineers to resolve issues at customer sites.
• Complete new-product training delivered by overseas R&D teams and establish local capabilities for product upgrades, troubleshooting, testing, and maintenance according to market needs.
• Train other local technicians to use BOMs, schematics, component datasheets, test programs, troubleshooting guides, block diagrams, and theory-of-operation documents.
• Assist test engineers with the upgrade, validation, and preventive maintenance of hardware, software, fixtures, and tooling used at internal product test stations.
• Assist factory installation service engineers with hardware and software installation, commissioning, and inspection of standard or customized systems in accordance with work instructions.
• Recommend continuous improvement initiatives or solutions based on actual operating models, processes, methods, and working conditions.

Who You Are:

You consistently take ownership of responsibilities and follow through on commitments. You apply strong analytical and problem-solving skills to diagnose issues and identify effective solutions. You actively collaborate with others to achieve shared goals and contribute to a positive team environment. You demonstrate a continuous learning mindset and adapt quickly to new technologies, products, and business needs.

For This Role, You Will Need:

• Strong sense of responsibility and a keen interest in instrument and software repair, troubleshooting, and commissioning.
• Associate degree or above in Electronics or a related discipline, such as Applied Electronics or Electronic Information Engineering.
• Solid fundamentals in analog circuits, digital circuits, high-frequency circuits, switched-mode power supplies, and power conversion.
• Self-motivated and eager to learn, with strong teamwork, customer service, and confidentiality awareness.
• Strong logical thinking, circuit analysis, and hands-on skills, with the ability to independently diagnose and repair complex circuits.
• Proficient in the use of common test instruments, including oscilloscopes, digital multimeters, and spectrum analyzers.
• Skilled in using hot-air rework stations and soldering irons to replace common electronic components.

Preferred Qualifications That Set You Apart:

• Experience in chip-level electronic circuit repair or repair of electrical equipment, household appliances, or power supplies.
• Familiarity with software development using LabVIEW and TestStand.
• Familiarity with ISO 9001 standards.
• Familiarity with IPC-6001D.
• Familiarity with NI hardware.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.