FIELD SERVICE TECHNICIAN

Summary

This position is responsible for the on-site installation, maintenance, and repair of food production machinery and equipment. The Field Service Technician plays a key role in managing equipment installations, conducting site surveys, and troubleshooting technical issues as they arise. A strong focus is placed on ensuring that installations are completed accurately, efficiently, and in accordance with company industry standards.

This role requires extensive hands-on experience with food production equipment, strong problem-solving abilities, and the capability to work independently in the field. Proficiency in reading technical prints and clearly explaining installation procedures is essential.

The Field Service Technician must also demonstrate excellent communication and interpersonal skills to effectively collaborate with clients, contractors, and internal teams. A willingness to travel frequently, work extended hours when needed, follow strict safety protocols, and consistently deliver high-quality workmanship is critical for success in this position.

Job Duties and Responsibilities

• Manage the on-site installation, maintenance, and repair of food production machinery and equipment.
• Promptly troubleshoot and resolve technical issues related to production systems to ensure minimal downtime.
• Work directly with clients to understand their needs and deliver specialized technical support.
• Ensure all field operations are performed in compliance with safety regulations and industry standards.
• Accurately document all work performed, maintaining detailed records to ensure traceability of installation and repair activities.
• Conduct equipment inspections as needed to prevent unexpected downtime and maintain operational efficiency.
• Provide on-call support for emergency service needs at customer facilities.
• Conduct individual field visits to review and discuss design details directly with clients.
• Offer technical and warranty support both remotely and on-site, as required.
• Continuously verify customer requirements throughout the duration of each project.
• Collaborate with Engineering staff to ensure high-quality project outcomes.
• Communicate project updates to the Field Service Manager as needed to ensure alignment and progress tracking.
• Perform other duties as assigned.

Expectations

• Demonstrate strong productivity and consistently high-quality workmanship.
• Keep management and sales teams informed on project status, and promptly report any significant issues or delays.
• Communicate clearly and effectively with Engineers, Designers, and other departments to resolve questions or concerns.
• Maintain a strong safety record and consistently follow safety protocols.
• Exhibit punctuality, responsibility, and reliability in all aspects of the role.
• Proactively suggest improvements to equipment design or manufacturing processes.
• Foster and maintain positive relationships with customers regarding machinery performance and product quality.
• Independently collect information from customers, including verifying dimensions and addressing technical questions.
• Notify Sales and Applications teams of any changes or deviations from the original Sales Order.
• Coordinate work and travel with the installation schedule to meet project deadlines.
• Understand and apply industry-specific standards and regulations, including Good Manufacturing Practices (GMP).
• Be flexible with scheduling, including the ability to work extended hours and weekends when required to meet production or installation timelines.
• Maintain strong attention to detail and a commitment to food safety and quality workmanship.
• This position prioritizes practical, hands-on experience in the field over formal education, making it ideal for individuals with significant on-site mechanical or technical expertise.
• Maintain punctual, regular, and predictable attendance.
• Work collaboratively in a team environment with a spirit of cooperation.
• Respectfully take direction from manager.

Manager Responsibilities

• This position has no management responsibilities.

Physical Requirements

• Standing - 6-8 hours per day.
• Walking – >2 hours per day.
• Sitting – 1-8 hours per day.
• Lifting – Up to 50 lbs.
• Carrying – Up to 50 lbs.
• Pushing/pulling – Up to 50 lbs.
• Environment – Inside 95%; Outside 5%.

Travel

This position requires frequent travel.