Field Service Technician
What's awesome about working for groninger?
- 20 PTO days per calendar year and 11 paid holidays
- Competitive pay with opportunities for overtime
- Fresh fruit delivered every Monday!
- Gym reimbursement
- Extremely competitive benefits with significant employer contribution
- Snacks and engagement events
- Strong safety culture and supportive leadership
- Opportunities for continuous learning, skill development and cross-training across a variety of roles and processes
- A growing company that invests in continuous improvement, training and internal growth
- Temperature controlled manufacturing plant
- Check out a day in the life here: https://youtu.be/HQGzIGyqRbs?si=uL9wSqayQ1-TMiqs
- Click here to learn more about our culture and benefits:
https://youtu.be/V3c8XcT4oXI?si=bI3eDQCA07FvVMi6
- For the latest happenings and company information, check us out here:
Reporting to the Field Service Manager, the Field Service Technician will be responsible for providing technical customer support for all company equipment and accessories including the installation of new machines, warranty repairs, and customer training.
Duties and Responsibilities:
· Installation of new, updated and/or retrofitted filling equipment
· Integration of all electrical and mechanical components and assemblies
· Support application and systems software to meet customer expectations
· Support Customer onsite production runs
· Troubleshooting and resolution of equipment
· Perform service based on agreed-upon customer requirements
· Timely, complete and accurate Service Report filing following customer visits
· Perform service based on agreed upon customer requirements
· Support the company strategic goals and values
Qualifications:
· High school diploma or GED required
· 5 or more years’ experience in a related field and industry
· Advanced electrical, mechanical and pneumatic technical skills
· PLC (Programmable Logic Control) controls. i.e.: Siemens S7 Series; Allen Bradley
· Machine tool product knowledge
· Ability to read and interpret blue prints, schematics and machine specifications
· Availability for travel (70%) domestic and international to customer sites
· Must be willing and able to lift up to 50lbs
· Experience with the metric system preferred
· Strong decision-making skills
· Works well in a demanding environment
· Excellent customer service skills
· Ability to creatively and independently troubleshoot and solve technical problems