Field Service Technician

Purpose:

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individuals will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Key Responsibilities:

• Perform diagnostics and repairs on John Deere equipment and technology

• Perform diagnostics and repairs on allied equipment and technology brands

• Perform diagnostics and repairs in the field as required

• Maintains accurate inventory of parts kept in stock on service vehicle

• Mentors Service Technician and Apprentice Technicians

• Identify and communicate solutions for customer service opportunities in area of responsibility

• Accountable for billable time and assigned work orders

• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal information.

• May participate in Service John Deere University & Allied Brands Training programs required for the development of skills and knowledge

• Operates and maintains vehicles, tools and equipment required to perform job responsibilities

• Maintains a clean work area and performs work in a neat and orderly fashion

• Follows all safety rules and regulations in performing work assignments

• Maintains current knowledge of John Deere and competitive products

• All other duties as assigned

Experience, Education, Skills and Knowledge:

• 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred

• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty

• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment

• Experience operating vehicles, tools, and equipment for diagnostic purposes

• Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment

• Experience communicating effectively verbally and in writing

• Must have an adequate toolset to perform job responsibilities

• High School Diploma, GED, or equivalent experience required; Associate degree preferred

• Valid driver’s license required; CDL (Commercial Driver’s License) preferred