Field Service Technician I
Westfalia Technologies is a leader in providing automated solutions for plants, warehouses, and distribution centers. We are seeking a motivated and customer-focused Field Service Technician to join our team. The Field Service Technician performs foundational service, installation, and preventative maintenance activities on Westfalia equipment. This position provides hands-on training and experience in mechanical and electrical troubleshooting while supporting customers through guided service work. Technicians will work both in-house and at customer sites, with supervision and increasing independence as skills develop.
Location Requirements: Allentown, Pa, the Lehigh Valley region, or surrounding region preferred. Candidates within a 50 mile radius of this area will be considered.
Job Functions:
- Perform preventative maintenance, troubleshooting, and repair support for Westfalia equipment, including S/RMs, conveyors, palletizers, and robots.
- Assist with equipment inspections, diagnostics, adjustments, and service activities under guidance as needed.
- Support parts and service sales by identifying customer needs and assisting with service and parts orders.
- Communicate with customers regarding service activities, equipment conditions, and follow-up needs.
- Complete daily service reports, service orders, expense reports, and other required documentation.
- Coordinate information between customers, working supervisors, and internal teams to support timely resolution of service needs.
- Collaborate with Sales, Engineering, Service, and other internal teams to support customer requirements and field service activities.
- Follow established safety procedures and service processes while continuing to develop technical skills.
- Maintain professional customer relationships and contribute to teamwork within the Service Department.
- Perform other duties as assigned.