Field Service Technician II - Data Centers - Minneapolis, MN

Position: Field Service Technician II – Data Centers | Service Center Division (SCD)

Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an experienced Field Service Technician II to support mission-critical power systems within data centers and other critical facilities. We are seeking a technician with 4+ years of experience troubleshooting, maintaining, and repairing UPS systems, power quality equipment, or related electrical infrastructure who is passionate about delivering exceptional customer service and ensuring reliable operation of critical power systems.

What You'll Do

Field Service & Technical Support

• Perform startups, commissioning, preventative maintenance, repairs, field modifications, and testing of UPS systems and power quality equipment.
• Troubleshoot electrical, electronic, and electro-mechanical issues to the circuit board level.
• Diagnose equipment failures, conduct inspections, and determine corrective actions.
• Provide emergency and on-call technical support as required.

Customer Support & Relationship Management

• Serve as a technical resource for customers, contractors, end users, and third-party service providers.
• Coordinate service activities to ensure efficient execution and minimal customer disruption.
• Recommend maintenance plans, battery upgrades, and service solutions that improve system reliability.
• Support customer inquiries regarding equipment operation, maintenance, and troubleshooting.

Documentation & Continuous Improvement

• Maintain detailed service records, maintenance reports, and technical documentation.
• Document diagnostic findings, repairs, corrective actions, and equipment recommendations.
• Support product improvements and reliability initiatives through field feedback.
• Share troubleshooting expertise and technical guidance with less experienced technicians.

What You Bring

Education

• Associate degree in Electrical Technology, Electronics, or a related technical discipline, or equivalent education and experience.

Experience

• Minimum 4 years of experience troubleshooting, maintaining, and repairing electrical, electronic, or electro-mechanical equipment.
• Experience supporting UPS systems, power quality equipment, battery systems, or related electrical infrastructure.
• Experience working in data centers or other mission-critical facilities is preferred.

Skills and Expertise

• Strong knowledge of UPS systems, power quality products, and associated peripherals.
• Advanced troubleshooting skills with electrical and electronic systems.
• Ability to read and interpret electrical schematics, wiring diagrams, and one-line drawings.
• Proficiency using electrical and electronic test equipment.
• Strong communication, customer service, and problem-solving abilities.
• Proficiency with Microsoft Office applications and service management systems.

Preferred Qualifications

• OSHA-10 Construction Certification.
• NFPA 70E Certification.
• Experience supporting data centers, healthcare facilities, telecommunications sites, or other critical infrastructure environments.
• Familiarity with communication and networking protocols used in power protection systems.

Why MEPPI?

• Comprehensive Health Coverage: Company-sponsored medical, dental, and vision plans with low employee premiums.
• Retirement Plans: 401(k) with company match up to 4%.
• Generous Paid Time Off: Vacation accrual after 90 days plus 12 paid holidays.
• Career Development: Training programs and educational assistance.
• Employee Perks: Profit sharing, wellness programs, and 24/7 fitness center access.

At MEPPI, you'll help keep data centers and other mission-critical facilities operating reliably through advanced power protection technologies and industry-leading service support. As a U.S. affiliate of Mitsubishi Electric, we combine global expertise with local execution to support critical infrastructure across North America.

If you're ready to solve complex technical challenges while supporting some of the world's most critical power environments, we'd love to hear from you.

Notice to Agencies and Search Firms

MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement will become the property of MEPPI.

Mitsubishi Electric Power Products Inc. is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status, or any other legally protected status.

The pay range for this position at commencement of employment is expected to be between $31.75 and $39.22 per hour; however, pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in additional compensation and benefit plans, including incentive, medical, financial, and/or other benefits, will be provided if a candidate receives an offer of employment.

If hired, the employee will be in an at-will position and the Company reserves the right to modify compensation at any time, including for reasons related to individual performance, Company or department performance, and market factors.