Field Service Technician II

Transparency is important to us! While we're not currently hiring for this role, we anticipate a future need and are eager to connect with skilled technicians. If you're interested, we encourage you to apply, our team will reach out when the position becomes active and if your background aligns with the opportunity.

Human Touch LLC is seeking a skilled and customer-focused Field Service Technician II to support complex equipment and systems across multiple government sites. This role involves hands-on technical support, troubleshooting, installation, and customer interaction in a fast-paced environment. The ideal candidate is dependable, technically proficient, and committed to delivering high-quality service and customer satisfaction.

Key Responsibilities

• Perform customer support activities including installation, modification, and repair of complex equipment and systems

• Conduct on-site installation, configuration, and testing to ensure proper functionality

• Diagnose and isolate equipment malfunctions and implement corrective actions

• Provide technical support and troubleshooting for hardware, software, and networked environments

• Deliver technical presentations and communicate system capabilities when needed

• Train customer personnel on equipment operation and maintenance procedures

• Serve as a customer-facing representative, ensuring high levels of satisfaction

• Collaborate effectively within a team-oriented, fast-paced support environment

Required Qualifications

• Bachelor’s degree + 6 years of relevant experience OR High School Diploma + 10 years of relevant experience

• Strong technical knowledge of:

o Networked environments

o Operating systems (Windows 10/11)

o PC and network hardware

o MacOS

o Network printing environments

• Strong problem-solving and troubleshooting skills

• Ability to obtain and maintain a Public Trust clearance

Work Locations

All work will be performed at the following government sites:

• 5600 Fisher’s Lane, Rockville, MD
• 200 Independence Ave SW, Washington, DC
• 330 C Street SW, Washington, DC
• Frederick, Maryland

Benefits:

• Medical, Dental and Vision Coverage

• PTO

• 401(k) Matching