FIELD SERVICE TECHNICIAN II - L&A

SUMMARY

Install and service Murata Machinery USA, Inc.s Logistic & Automation Division products. Assist sales personnel and train customer personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

- Install material handling products such as stacker cranes, conveyors and/or AGVs.

- Demonstrate new equipment in customer plants including electrical and/or mechanical check-outs, set-up, de-bug, operation and programming.

-Service L&A Products by doing the following functions:

a. Perform basic electrical/electronic or mechanical problem diagnosis and repair in customers plants.

b. Advise and assist customers with most operation and programming problems.

c. Perform most maintenance work and provide basis assistance needed by customer.

d. Advise and assist in selection and ordering of tools and repair parts.

- Prepare and submit installation/service and expense reports accurately and promptly electronically.

- Keep up to date with technology changes in order to train customer personnel properly.

- Assist Sales, Engineers and Project Managers as needed.

- Maintain exceptional customer relationships with all clients.

- Provide assistance to higher level Technicians to improve response time and obtain training for additional skills. Assist other technicians as needed.