Field Service Technician - Installer
Responsibilities
- Troubleshoot and install large-scale automated freezers, air compressors, and dryers to ensure operational efficiency
- Identify, analyze, and repair product failures, ordering and replacing parts as needed to minimize downtime
- Perform start-up testing and deliver customer training on product features and general maintenance to enhance user competence
- Apply comprehensive knowledge of the organization’s products and services to support technical tasks and customer interactions
- Provide on-site installation, repairs, and conduct quality checks to maintain product reliability
- Complete clear and accurate documentation promptly to support service records and compliance
Required competencies and certifications
- Interpret system components including mechanical, electronic, sensors, motors, power distribution, configurations, and backups to diagnose and resolve issues
- Read schematics and assembly drawings to guide installation and repair processes
- Communicate effectively with customers to explain technical information and provide training
- Manage workload independently with limited supervision while collaborating effectively within a team
- Maintain high attention to detail and work diligently under pressure without compromising quality
- Manage and meet schedule commitments to ensure timely service delivery
- Physically capable of exerting up to 50 pounds of force occasionally and/or negligible force frequently to lift, carry, push, pull, or move objects safely
- Willingness and flexibility to work additional hours and overtime as required
Preferred competencies and qualifications
- Associate degree or equivalent professional experience-based knowledge or certification
- Degree in progress or completed is an advantage
- Experience in automation or related fields to enhance technical proficiency
- Experience working with customers in life science, clinical, or pharmaceutical industries to support specialized service needs