Field Service Technician

Intermountain Electronics (IE) delivers dependable and effective critical power and process infrastructure and mission critical systems to virtually every industrial sector in North America. We provide custom-engineered, packaged equipment to industrial markets. We specialize in designing, manufacturing, automating and testing power distribution equipment for OEM, mission critical, oil and gas and mining industries.

Reporting directly to the National Service Manager, we are currently seeking a Remote - Field Service Technician (Electrical) for our Western Region and based in Phoenix, Arizona.

Why you will love working at IE: You will love the challenge, interesting and varied work, and endless opportunities, but most importantly you will love working with a team of fun loving, driven, and generous go getters that take deep personal pride in being part of a family that is building the infrastructure that powers the world.

Job Description

Job Title: Field Service Technician

Core Schedule: Monday - Friday 7:00 am - 3:30 pm

Benefits:

• Competitive salary
• PTO (Paid Time Off)
• Paid Holidays (10)
• Medical and Dental Plans
• Teladoc 24/7/365 Access to U.S. Board Certified doctors
• Employee Assistance Program
• Company Paid Life Insurance
• Supplemental Vision, Life, STD & LTD Insurance
• 401K- Company match up to 6% of base salary.
• Health Savings Account (HSA) with available company match up to $2000 based on family size.
• Paid Parental Leave
• Company Vehicle Use

Technical Field Service function:

• Installation, repair, and testing of field equipment, in accordance with customer’s or manufacturer's

specifications and company procedures.

• Diagnose and repair electrical/mechanical/controls equipment malfunctions and warranty repairs. Use a variety

of diagnostic tools to identify problems, and implement necessary repairs including replacing faulty

components, repairing wiring, and troubleshooting software issues.

• Perform assembly/modifications and overall quality defect resolution on all IE products and equipment. Driven

to resolve all QA/QC issues with full circle resolution with IE plants, PMs, Engineers, and Quality teams.

• May occasionally travel to support areas throughout the country and possibly overseas.

• Completion of receiving Inspections with internal Regional Managers, subcontractors, and customers to protect

IE from unjustified warranty claims.

• Assess Warranty claims and works Regional Manger to understand the validity of such claims with regards to

codes, specifications, and requirements.

• Performs preventative maintenance programs for an assortment of electrical/mechanical equipment to ensure

optimal performance and prevent downtime as well as generating new revenue streams for field service team.

• Ensures adherence to document processes for all work performed, including the nature of the problem, the

steps taken to resolve the problem, and the parts used in order to create professional service reports.

• Response to client calls, emails and texts is a critical priority and should be responded to without hesitation.

• Maintain, inspect, and care for IE tools, equipment, and vehicles, - tool inventory completed monthly, vehicle

inspection bi-weekly and monthly expense reports all due to the RSM on time.

• Adheres to all safety regulations and procedures onsite. This includes wearing personal protective equipment

when onsite, following lockout/tagout procedures, and working in a safe and hazard-free environment as well as

promoting and implementing and managing safety standards to employees and supporting networks.

Customer Relationship Management

• Communicates effectively with customers and internal team to understand their needs and provide them with a

timely solution. This includes explaining the nature of the problem, the estimated time to repair, and the cost of

the repair.

• Responds to customer inquiries and complaints and works to resolve issues in a timely and satisfactory manner.

• Develops relationships with customers, commissioning agents and general contractors.

Team Development and Leadership/Mentoring

• Adhere to all IE provided training, development and continued technicians products and services training to

ensure they are following IE best practices.

• Mentor and per develop any technicians or sub-vendors requiring training or knowledge of IE products and

equipment.

• Continued education, development, and safety training programs

• Evaluate and approve safety programs and safety ratings for subcontractors.

Other Essential Duties

• Maintains regular and consistent job attendance, comes to work and meetings on time.

• Follows and complies with IE Core Values.

• Follow and comply with IE safety program including following IE’s Cardinal Safety Rules.

• Must maintain a safe and clean work area at all times.