Field Service Technician (JP/EN bilingual)
Summary
On-site technician installs, troubleshoots, and repairs specialized equipment at customer sites, traveling up to 95% of the time while supporting bilingual (Japanese/English) communication.
Candidates must be bilingual in Japanese and English to be considered for this position.
Candidates must be legally authorized to work in the United States at the time of application. Candidates on OPT are welcome to apply. Visa sponsorship may be considered in the future based on performance and business needs.
Summary:
Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Installs new or modified equipment at the customer's facility to ensure full functionality according to specifications.
- Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine the nature and scope of the problem.
- Analyzes review and inspection findings to determine the source of problem and recommends repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Provides on-site technical assistance to help troubleshoot and repair equipment.
- Maintains records of performance reports.
- Analyzes reports of technical problems to determine trends affecting the future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
- Up to 95% travel required, including after hours and weekends.