Field Service Technician

Performs on-site equipment diagnostics and repairs at customer locations and job sites, operating a mobile service vehicle as an in-field representative of the dealership. Works independently with minimal supervision to deliver timely, high-quality repair solutions while maintaining positive customer relationships. Partners with the Branch Service Manager to ensure work orders, documentation, and warranty submissions are completed accurately and on time.

• Performs diagnostics and repairs on construction, agricultural, and allied equipment at customer sites and job sites as assigned.
• Plans methods and sequence of performing repairs; orders all parts and materials required for assigned work.
• Completes repairs in a safe, efficient, and effective manner, ensuring cosmetic and functional quality upon completion.
• Maintains accurate and complete work order records including time, parts, supplies, and outside purchases.
• Maintains accurate inventory of parts kept in stock on the service vehicle.
• Operates and maintains company-owned vehicles, tools, and equipment required to perform job responsibilities.
• Ensures all specialty tools and equipment used on jobs are cleaned and returned to their original location in working condition.
• Communicates with customers professionally to update status, explain repairs performed, and support overall satisfaction.
• Mentors Service Technicians and Apprentice Technicians as needed.
• Ensures all service warranty and Product Improvement Programs are completed and submitted within required timeframes to receive maximum credit.
• May participate in manufacturer and allied brand training programs required for the development of skills and knowledge.
• Maintains current knowledge of Core Equipment Group product lines and competitive products.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Performs all other duties as assigned by the Branch Service Manager.