Field Service Technician-M106K01

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With over 175 years of success and stability, Matthews International is a global leader in memorialization. We take pride in our craftsmanship, commitment to quality, and the people who make it all possible.

Join Matthews Environmental Solutions

Matthews Environmental Solutions is a globally recognized leader in cremation and incineration equipment. Our products and services meet some of the world's most demanding performance and environmental standards, and we proudly support customers around the globe with innovative, reliable solutions.

We are currently seeking an Industrial Field Service Technician to join our growing team!

About the Role

As an Industrial Field Service Technician, you will travel to customer sites to install, service, troubleshoot, repair, and maintain cremation and incineration equipment. Responsibilities range from hands-on masonry and refractory work, including demolition, mixing and pouring refractory concrete, and brick installation, to mechanical and electrical repairs and complex system integrations involving PLCs, encoders, sensors, and software. From delivering quality workmanship and technical expertise to providing exceptional customer service, the Industrial Field Service Technician is the face of our company!

Compensation & Perks

• Compensation: Base total compensation package of $75k+ (includes hourly rate, estimated overtime, and per diem).
• Weekly Travel: Get paid to travel, while still being home on weekends!
• Advancement: Clear career path with 6 technician levels for continued growth and development!
• Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package effective day 1, including an employer HSA (Health Savings Account) contribution.
• Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
• Paid Holidays: 10 paid holidays.
• Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program.
• Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
• Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.

Key Responsibilities

• Install, service, troubleshoot, and repair cremation and incineration equipment at customer locations.
• Assist with equipment installations, including customized systems and applications.
• Perform mechanical repairs and verify the proper installation and operation of mechanical and pneumatic components.
• Identify equipment issues and recommend appropriate repairs, replacements, and solutions.

• Perform physically demanding masonry and refractory repairs, including demolition and removal of damaged refractory materials.
• Mix, pour, and install refractory concrete and other high-temperature materials.
• Perform refractory brick installation, repairs, and equipment rebuilds.

• Test and troubleshoot electrical motors, sensors, control circuits, power circuits, and related components.
• Verify proper electrical wiring and installation of control panels and associated devices.
• Troubleshoot equipment controls, PLCs, and integrated systems.
• Provide technical assistance by phone and email, coordinating with Engineering, Product Services, Customer Service, and other departments to resolve equipment issues.

• Provide professional, customer-focused service while representing Matthews International.
• Train customers, distributors, and team members on the safe operation and maintenance of equipment.
• Support Sales and Product Management with technical assistance, new product introductions, and customer needs.
• Identify opportunities to promote maintenance agreements, spare parts, consumables, and equipment upgrades.

• Complete service reports, job documentation, and system updates accurately and on time.
• Maintain accurate service records to support job tracking and timely customer billing.
• Maintain company-provided tools, equipment, repair parts, inventory, and service vehicles.
• Coordinate travel arrangements, including transportation, lodging, and meals.

Additional duties as assigned.