Field Service Technician

WHO WE ARE

Magnum Systems is a systems integrator and manufacturer specializing in engineered material handling, automation, and processing solutions for industrial customers across North America. We design, manufacture, automate, and integrate systems that improve operational performance, efficiency, and scalability across complex manufacturing environments. Our organization is built on accountability, collaboration, innovation, and continuous improvement.

SUMMARY

The role of the Field Service Technician is to provide professional service and support for Magnum Systems customers by performing field service start-up, minor installation, repairs, and maintenance of Magnum Systems packaging, weighing, filling, pneumatic conveying, automation, and robotics systems. The Field Service Technician will also troubleshoot, and field call in and email questions, concerns, and needs of our customers. The Field Service Technician will work within the guidelines established by the Field Service Manager and will follow the established procedures when representing Magnum Systems.

KEY RESPONSIBLITITIES (ESSENTIAL FUNCTIONS)

• Startup – Customer pre-consultation, site readiness preparation, startup monitoring, programming, testing, assist and train.
• Equipment Maintenance – Perform routine maintenance on equipment.
• Installation – Technical consultation and installation assistance to on-site personnel or contractors.
• Repairs – Repairing machines and systems, including rebuilds.
• Troubleshooting – Determining causes of operating errors and taking action to remedy the problem.
• Equipment Selection – Determining correct tools and equipment required to perform the job.
• Record Activity – Complete service reports, record repairs, warranty and maintenance performed.
• Phone Skills – Consult, troubleshoot, identify, and guide questions and concerns.
• Programming – Able to install and run PLC and logic programs.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

• Required:
  • High School Diploma or Equivalent
  • Minimum 3 years' experience as a service technician, maintenance technician, industrial equipment technician, or comparable role.
  • Ability to travel extensively, work independently at customer sites, and maintain a valid driver's license with an acceptable driving record.
  • Legally authorized to work in the United States without employer-sponsored visa support.
• Preferred:
  • Experience commissioning equipment and training customer operators or maintenance personnel.
  • Industrial electrical, controls, mechatronics, or related technical education or certification.
• Technical Skills and Knowledge:
  • Strong mechanical and electrical knowledge and aptitude, with the ability to troubleshoot industrial equipment systematically.
  • Ability to read and interpret blueprints, wiring diagrams, schematics, process drawings, specifications, manuals, and technical documentation.
  • Knowledge of packaging, weighing, filling, pneumatic conveying, automation, and robotic systems.
  • Working knowledge of Rockwell Automation software, PLCs, HMIs, VFDs, and industrial robot programming.
  • Ability to install, load, modify, test, and troubleshoot PLC, HMI, VFD, and related control or logic programs within assigned qualifications and authorization.
  • Ability to use electrical and mechanical test equipment, hand tools, power tools, and diagnostic methods safely and effectively

Competencies:

• Must be able to work under general supervision or independently. The ability to work in both a team atmosphere and as a self-starter is a must.
• Critical-thinking skills. Able to proactively identify needs, predict obstacles, assess solutions, and communicate the importance of accountability.
• Interpersonal skills. Must work closely with other departments, employees, customers, executive team, and vendors. Listening and providing an environment for open communication from all levels is critical.
• Detail oriented. Understands everything leaving our facility (including drawings, diagrams, letters, etc.) is a representation of the employees, company, and reputation. Must have concept of "big picture" when it comes to internal changes of policy or procedure.
• Continuous education driven. Looking to improve every day and leading by example.
• Maintains a high level of confidentiality.
• Strong electrical and mechanical knowledge/aptitude.
• Read and review blueprints, plans, wiring diagrams, specifications, manuals, and other documentation to prepare for duties.

DECISION-MAKING AND SCOPE

Selects troubleshooting methods, tools, parts, and routine corrective actions within established procedures and the approved service scope. May stop work for unsafe conditions or inadequate site readiness or resources. Escalates issues beyond assigned authority and coordinates changes with the appropriate internal team. Provides customer guidance without making unauthorized commitments and documents service findings, actions, and approvals.

WORK ENVIRONMENT

• On-Site Work: Frequently visits customer sites, including manufacturing plants, factories, and industrial facilities and is subject to both inside and outside environmental conditions depending on the nature of the equipment being serviced.
• Equipment and Machinery: Works around heavy machinery, industrial equipment, and production lines. Involves troubleshooting, repairing, or installing machinery, which may require working in tight spaces, elevated platforms, or confined areas.
• Protective Gear: Use of personal protective equipment (PPE), such as hard hats, safety glasses, steel-toe boots, ear protection, and gloves. Compliance with safety protocols is crucial to minimize the risks from machinery, chemicals, or electrical systems.
• Potential Hazards: Risk of injury from tools, machinery, or electrical systems. Exposure to loud noise, vibrations, and sometimes hazardous substances.

PHYSICAL REQUIREMENTS

• Heavy Work: Exerting up to 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
• Standing for long periods of time.
• Visual Acuity: Close visual acuity to perform activities at distances close to the eyes and up to or within arm's reach.
• Ability to use hands and fingers for holding, carrying, grasping, pinching, pulling, pushing; rotating fingers, wrists, and hands; manipulation of machine controls, tools, and parts.
• Ability to identify parts and tools, observe operations of machines, and visually inspect completed parts.

TRAVEL REQUIREMENTS

Extensive travel (up to 95%) is required to drive to local sites or fly to distant locations (U.S., Canada, and South America). Overnight stays or extended time away from home is required depending on the geographic scope of service.

POSITION TYPE / EXPECTED HOURS

• Full Time
• Irregular Hours: Work may include nights, weekends, and/or holidays, especially in emergency situations or during downtime in production. On-call duty for urgent service requests may be common.
• Flexible or Long Hours: May work long shifts or adjusted schedules based on customer needs and project requirements.

COMPENSATION/BENEFITS INFORMATION

Magnum Systems utilizes a market-based compensation approach aligned to role scope, experience, and performance. Compensation is determined based on experience, qualifications, internal equity, and location.

Magnum Systems offers a competitive benefits package that may include medical, dental, vision, life insurance, disability coverage, paid time off, holidays, and retirement savings benefits.

DISCLAIMER

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required for the position. Duties and responsibilities may change at any time with or without notice based on business needs.

EQUAL OPPORTUNITY STATEMENT

Magnum Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Any offer of employment with Magnum Systems is contingent upon successful completion of a background check and pre-employment drug screening, conducted in accordance with applicable law.