Field Service Technician

Massman Automation is looking for an Experienced Field Service Technician to join our team here in Alexandria, MN

You won't be sitting behind a desk all day! You'll be out in the field helping customers keep their equipment running and performing at its best.

• Install, start up, troubleshoot, repair, and service packaging machinery
• Diagnose electrical, mechanical, pneumatic, and controls-related issues
• Work directly with customers to identify problems and find solutions
• Travel to customer locations for installations, service calls, and equipment support
• Train and coach customers on equipment operation and maintenance
• Use your technical expertise to identify the root cause—not just fix the symptom
• Partner with Engineering, Production, and Customer Service to resolve issues
• Document service activities, repairs, parts, and recommendations

You'll have the opportunity to build your technical skills, work alongside talented engineers and technicians, travel to customer sites, and become the person customers know they can count on.

So, if you enjoy troubleshooting, fixing things, traveling, working with customers, and solving problems that others can't figure out—this could be your next opportunity.

Bring your experience. Bring your curiosity.

Qualifications:

Education/Training:

High School Diploma or GED

2-Year Associate's, Technical Degree or equivalent job-related experience

Knowledge/Skills:

• Several years of field service, industrial maintenance, machinery, or related experience
• Strong mechanical and electrical troubleshooting skills
• Experience reading electrical and mechanical drawings
• Ability to troubleshoot PLCs, sensors, motors, and controls
• Strong customer service and communication skills
• Ability to work independently and make sound decisions in the field
• Willingness to travel
• A safety-first mindset

Experience and/or Other Requirements:

Valid Drivers License with Clean driving record

3 – 4 years demonstrated work experience in the packaging manufacturing industry or related technical field, with minimum 1 year experience as a Mechanical Assembler II or III

Working Conditions/Physical Requirements:

Must be able to stand for long periods of time

Must be able to lift 50+ pounds