Field Service Technician

The Field Service Technician is responsible for the installation and troubleshooting of NeoCoil’s products at customer facilities. The incumbent ensures product performance and functionality and responds to customers’ technical inquiries.

Primary Responsibilities:

• Travels to customers’ sites to install NeoCoil-branded products, such as MRI surface coils and MRI wireless audio systems etc. Ensures all installation activities are performed and supporting data is collected and documented in accordance with NeoCoil’s processes and procedures.
• Administers the Company’s loaner product pool, including distribution and return of loaner equipment to customer sites to ensure their uninterrupted business operations.
• Acts as a primary point of contact for applicable technical questions from customers regarding NeoCoil-installed equipment and promptly escalates customer feedback and complaints.
• Collaborates with the Customer Service, Operations, Quality and Engineering to properly route and troubleshoot customers’ technical inquiries, such as shipping and processing issues, product discrepancies and technical issues.
• Adheres to Quality Management System’s requirements applicable to work performed, such as Good Documentation Practices, Document Control, Record Control etc.
• Maintains departmental housekeeping standards and performs duties in a safe manner, following all policies and procedures.
• Executes core duties and responsibilities of the role in accordance with the established skills competencies and Quality Management System requirements.
• Assists Service Department as needed. All other duties as required.