Field Service Technician

Sign-on bonuses of up to $10,000 for well-qualified individuals

As a Field Service Technician, you will diagnose, repair, overhaul, and maintain a wide range of heavy construction equipment and heavy-duty trucks in the field. This role supports both Construction Equipment (CE) and on-highway truck customers, extending dealership service capabilities directly to customer locations.
Equipment serviced includes excavators, loaders, dozers, compactors, and other heavy construction equipment, as well as heavy-duty diesel trucks and related systems.
This position requires strong technical expertise across diesel engines, hydraulics, electrical systems, emissions systems, and advanced onboard diagnostics. The Field Service Technician operates independently while delivering high-quality repairs, minimizing downtime, and providing exceptional customer service.

What We Offer

Hands-on support and mentorship from master-level technicians
Fully equipped state-of-the-art service trucks, tools, and diagnostic technology
Experienced leadership with deep expertise in both truck and construction equipment
Strong safety culture with ongoing training and support
Continuous Volvo factory training (Truck & CE platforms)
Competitive wages, benefits, and hiring bonuses
Relocation assistance for qualified candidates

👉 Visit www.nussgrp.com or text “NussJobs” to 52345 to learn more.

Key Responsibilities
Field Service & Repair

Receive and respond to repair orders from Dispatch or Service Advisors.
Diagnose and repair issues on construction equipment and heavy-duty trucks in the field.
Perform work efficiently and accurately in accordance with dealership and OEM standards.
Conduct preventative maintenance, inspections, and field repairs to minimize customer downtime.

Advanced Diagnostics & Technical Work

Utilize diagnostic software, OEM tools, and precision instruments to troubleshoot complex issues.
Service and repair:

Diesel engines and powertrain systems
Hydraulic and pneumatic systems (primarily CE equipment)
Electrical and electronic control systems
Emissions and aftertreatment systems (DEF/DPF)
Fuel, cooling, exhaust, and lubrication systems

Perform major repairs including engine overhauls, drivetrain service, and system replacements across both equipment and truck platforms.

Equipment & Vehicle Testing

Test repaired equipment and trucks to ensure proper performance and reliability.
Perform operational checks, road tests, and functional testing as required.
Ensure all work meets safety and quality standards prior to returning units to service.

Customer Interaction & Field Support

Communicate clearly with Service Advisors and customers regarding diagnostics, repair scope, and progress.
Deliver professional, customer-focused service at job sites and roadside locations.
Provide recommendations to customers on maintenance and repair needs.

Parts, Documentation & Coordination

Coordinate with the Parts Department to ensure timely availability of required components.
Accurately complete service reports, repair orders, and required documentation.
Maintain compliance with dealership, OEM, and customer reporting standards.

Safety & Compliance

Follow all company safety policies and procedures; maintain a safe work environment in field conditions.
Comply with federal, state, and local regulations, including hazardous material handling and disposal.
Maintain service truck, tools, and equipment in clean and safe working condition.

Continuous Learning & Development

Participate in ongoing OEM (Volvo Truck & CE) training programs.
Stay current with technical bulletins, system updates, and emerging diagnostic technologies.

Required Qualifications
Education

Two-year technical degree in Diesel, Heavy Equipment, or related field (or equivalent experience)

Experience

Minimum of 2–3 years of relevant diesel repair experience required
Experience in heavy-duty trucks, construction equipment, or both strongly preferred
5–7+ years of experience highly preferred

Knowledge, Skills, and Abilities

Strong troubleshooting and diagnostic ability across multiple equipment platforms
Working knowledge of:

Diesel engines and aftertreatment systems
Hydraulics (construction equipment focus)
Electrical and electronic systems
Drivetrain and transmission systems

Ability to work independently in field environments with minimal supervision
Strong customer service and communication skills
High attention to detail and accuracy
Proficiency with diagnostic software and computer systems
Ability to perform in fast-paced, high-demand environments
Professional demeanor with customers

Licensing & Requirements

Valid driver’s license with clean driving record required
Ability to obtain CDL Class B and Health Card
Ability to work on-call and flexible hours as needed

Work Environment & Physical Requirements

Field-based role supporting construction sites, fleets, and roadside service calls
Exposure to outdoor conditions, shop environments, and job sites
Frequent standing, walking, bending, and lifting
Regular use of tools, diagnostic equipment, and service vehicles