Field Service Technician – Paint Tinting Machines

Job Title: Field Service Technician – Paint Tinting Machines

Industry: Manufacturing – Paints and Coatings

Supervisor/ Manager Title: GM – Sales & Marketing

Department: Maintenance

Location: Nairobi /Field

The Field Service Technician is responsible for installation, servicing, preventive maintenance and breakdown repairs of Dealer Tinting System (DTS) at dealers’ outlets and in-house. The role ensures maximum machine uptime, efficient operation and timely resolution of technical issues in line with company standards and agreed SLAs.

• Carry out installation, servicing, repair and preventive maintenance of DTS machines at dealers’ outlets and in-house.

• Conduct regular inspection and troubleshooting of DTS machines to identify and resolve technical issues.

• Attend to and resolve DTS breakdowns within agreed SLA timelines.

• Carry out calibration of DTS machines and ensure they operate as per required standards.

• Execute preventive maintenance as per the approved maintenance schedule.

• Attend to and close CRM complaints assigned by the DTS Maintenance Manager/Supervisor.

• Update DTS prices, software and other machine settings as required.

• Maintain accurate records of service calls, maintenance activities, breakdowns and repairs.

• Use CRM for recording service activities and complete the physical checklist/visit report for every customer visit.

• Obtain customer signature and stamp on the completed visit report and submit reports as per company requirements.

• Identify required spare parts and coordinate with the supervisor for requisition and replacement.

• Maintain proper records of spare parts and accessories used during maintenance activities.

• Ensure all DTS machines and accessories are maintained properly and report any major technical issues to the supervisor.

• Provide technical support and guidance to dealers/customers on proper operation and basic maintenance of DTS machines.

• Coordinate with the ICT department or other relevant departments for technical accessories and software-related requirements.

• Follow all company safety policies and procedures while carrying out maintenance and field activities.

• Provide regular updates and reports on completed jobs, pending breakdowns and other maintenance activities.

Requirements

Academic and professional qualifications

• Diploma/Certificate in Electrical, Electronics, Mechanical Engineering or related technical field.

• Good understanding of electrical, mechanical and electronic systems.

• Good troubleshooting and equipment maintenance skills.

• Good communication and interpersonal skills.

• Ability to work independently and as part of a team.

Work experience

• 2–3 years of experience in equipment or machine maintenance within the paints and coatings industry.

• Experience in servicing, troubleshooting and preventive maintenance of machines will be an added advantage.

• Good technical and problem-solving abilities.

• Customer-focused with good interpersonal skills.

• Good planning, organization and follow-up skills.

• Ability to work under pressure and meet SLA timelines.

• Basic computer and mobile application/CRM skills.

• Willingness to travel and work at different dealer/customer locations.

• Valid driving licence will be an added advantage.