Field Service Technician - Part time - 15-20 hours per week

Job Title: Field Service Technician

This individual will be traveling to and servicing two customer sites in Toledo, Ohio.

Job Summary:

The Field Service Technician shares a collective team goal of providing an exceptional customer experience by executing timely, accurate, and complete vendor-managed inventory counts and vending machine replenishments. This role requires strong mechanical aptitude, the ability to troubleshoot and repair vending machines, and a customer service-oriented approach when working directly with customers and on-site personnel. Assigned tasks are completed with a Can-Do and respectful attitude while maintaining a predetermined daily schedule and supporting customer-site inventory needs.

Primary Responsibilities:

• VMI Counts, Inventory Accuracy & Replenishment: Accurately identify, count, verify, and update on-hand inventory in systems, spreadsheets, VMI shelving, and vending equipment. Replenish inventory to pick bins, VMI shelving, and vending machines. (% of time: 35%)
• Receiving, Labeling & Putaway: Accurately identify, count, match, and label deliveries against system purchase orders and packing slips; report discrepancies to a supervisor; move received product to appropriate storage bins. (% of time: 25%)
• Customer & Internal Communication: Communicate effectively with on-site management, technical personnel, end users, Arbill support staff, Sales Operations/Client Relations, and Arbill Management to provide timely updates, escalate concerns, and support customer satisfaction. (% of time: 15%)
• Route/Schedule Execution & Independent Work: Work independently, maintain predetermined daily schedules, travel to assigned customer locations, and complete assigned tasks efficiently, accurately, and safely. (% of time: 15%)
• Vending Machine Maintenance, Repair & Troubleshooting: Use mechanical skills to troubleshoot, repair, and perform basic maintenance on vending machines and related equipment; identify issues, resolve problems when possible, and escalate when additional support is needed. (% of time: 10%)