FIELD SERVICE TECHNICIAN
PRAB, Inc. FIELD SERVICE TECHNICIAN
Field Service Technicians are responsible for the service of KMC Global customers and product lines. They perform preventive maintenance, site surveys, installations, modifications, equipment start-ups, provide training and re-training in the use of KMC Global equipment. This position reports to the Technical Development Coordinator and Customer Service Manager as necessary.
Qualifications
- Dedication to excellence and quality output
- Honest, Reliable, and displays irreversible Integrity
- Excellent oral, written and interpersonal communication skills
- Well-developed organizational skills
- Ability to travel – 50%-65% (US and International travel)
- Solid mechanical and electrical aptitude and troubleshooting skills
- Working knowledge and ability to perform high-quality welds
- Working knowledge of PLC controls and logic
- Hydraulic knowledge/troubleshooting beneficial
- High School education, technical training and 2 to 4 years of related technical service work
- Ability to remain calm in difficult situations
- Ability to adhere to Standard Operating Procedure
- Able to complete service reports at the completion of service, to provide customer resolution.
Responsibilities
The following activities are required in this position:
- Promoting excellence throughout the department
- Service PRAB & Hapman products at customer locations
- Provide training and re-training in the use of PRAB & Hapman equipment at customer locations
- Provide phone service and troubleshooting support from home office
- Provide sales leads to Sales Department
- Determine parts required for in-field repairs
- Co-ordination of service trips including travel plans
- Accurately communicate and discuss problems with customers
- Document all aspects of Service work performed