FIELD SERVICE TECHNICIAN (REMOTE WITH TRAVEL REQUIRED)

Job Purpose

To provide field service (installation, repair, maintenance) as needed on GED product lines to international and domestic customers. Provide training expertise as required and as assigned.

Duties and Responsibilities

• Install and commission new units and/or complex production lines at customer locations including:
• Set up of mechanical workings.
• Set up controls (electrical, electronic, PLC, and pneumatic).
• Perform technical after sales services at customer locations such as:
• Inspections, troubleshooting, and training.
• Recognize and recommend preventative and/or corrective maintenance.
• Installing upgrades and carrying out revisions.
• Maintain paperwork requirements such as timesheets, work orders and service reports; noting any follow-up or safety concerns needing to be addressed.
• Maintain customer relations, understand company service and equipment offerings, recognize customer needs and make recommendations to promote company revenue growth.
• Manage expenses.
• All other duties as assigned.