Field Service Technician
Position Summary
The Field Service Technician is responsible for the installation, coordination, supervision, start up, trouble shooting and operation of Retech’s products and equipment worldwide. They identify, analyze and repair products and equipment at a customer’s location.
Job Responsibilities
/ Install, test, repair, modify and update Retech and competitors’ equipment.
/ Provide maintenance, preventive maintenance, and upgrades in customer facilities, as well as emergency service.
/ Provide superior customer service both in person and remotely through a variety of mediums.
/ Train customers on proper operation, maintenance, and safety of equipment.
/ Provide support to customers as required.
/ Build customer relationships through positive and productive communication, guidance, training, and feedback.
/ Document customer communications, equipment issues, service reports, service reports and other required documentation.
/ Provide clear direction to subcontract or customer supplied workforce to execute project responsibilities that include welding, assembly, testing, and operation of equipment and systems while ensuring a safe and efficient job site.
/ Report any unsafe situations, work environments, and potential conditions that could bring harm to employees to both Retech and the customer location.
/ Cooperate with the customer in resolving the unsafe situation so the work on site may continue.
/ Plan flow of materials through installation and commissioning phase of the project.