Field Service Technician (Roanoke, VA)

Service Technician – Industrial Weighing

As a Service Technician, you play a critical role in keeping our customers’ operations running safely, accurately, and efficiently. Many industrial businesses rely on weighing as a critical control point—and they trust our technicians to ensure their equipment performs correctly every time.

This is a hands-on, field-based role for someone who enjoys problem-solving, working independently, and learning new technology while delivering outstanding customer service.

What You’ll Do

• Perform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment

• Diagnose and troubleshoot mechanical, electrical, and electromechanical systems

• Plan and execute service calls efficiently, ensuring work is completed safely and correctly

• Communicate clearly with customers regarding findings, next steps, and service plans

• Document all work accurately, including calibration data, service notes, timekeeping, and customer sign-offs

• Support equipment installations independently and as part of a team

• Maintain tools, inventory, and company equipment according to policy

• Identify safety risks on job sites and proactively mitigate hazards

• Collaborate with CIS service and sales teams to support customer relationships and identify opportunities for equipment upgrades or service improvements

• Participate in an on-call rotation and work overtime as needed to meet customer demand

Safety & Accountability

• Follow all CIS safety policies and procedures, including use of the Hierarchy of Controls

• Maintain professional appearance and conduct at all times

• Ensure company vehicle is operated safely and maintained properly

• Take ownership of work quality, accuracy, and customer satisfaction

• Understand and apply the “Science of Weighing” and why precision, documentation, and compliance matter to our customersWhy Join CIS?

• Company service vehicle

• Boot and tool allowances

• Competitive benefits package including medical, dental, vision, and 401(k)

• Ongoing training and development

• Clear career growth opportunities

• A safety-first culture built on accountability, teamwork, and service