Field Service Technician

Objectives of this Role

• Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of Schneider products.
• Demonstrate excellent technical, customer service and communication skills on the job.
• Train customer employees on fundamental operation and maintenance procedures for Schneider equipment.
• Meet Schneider’s quality standards while maintaining working knowledge of relevant technologies and best practices.

Duties and Responsibilities

• Perform installation, start up and debug of Schneider equipment at customer locations.
• Provide service maintenance, troubleshooting, and training following established company procedures.
• Greater than 75% travel required.
• Serve as the liaison between the customer and company. Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.).
• Manage the assigned project ensuring schedules and objectives are met. Ensure customer satisfaction by obtaining written site acceptance on work performed.
• Demonstrate profound knowledge of the theory of operation, maintenance and troubleshooting of all equipment, operator interfaces, applied technologies and sub-components applied in the manufacture of Schneider equipment.
• Utilize Dynamics 365 Field Service Module to complete daily time entries. Provide trip report entries detailing service trip progression and results.
• Manage trip expenses utilizing SAP Concur platform.
• Provide in-house technical and phone support when requested.
• Use a wide variety of resources (hand tools, computers, and software) to perform routine and non-routine maintenance, troubleshooting and reports.
• Support back office ensuring all daily/weekly documentation is completed, accurate and submitted in a timely manner.
• Perform other duties as assigned by management.