Field Service Technician

Position: Field Service Technician

Summary

The Field Service Technician delivers exceptional customer service while performing expert mechanical repairs and routine servicing on customer-owned and internal fleet equipment. Operating primarily on-site at customer locations, this role serves as a vital brand ambassador, upholding the core values of Southwest ToyotaLift and ensuring all equipment is serviced to the highest operational standards.

Key Responsibilities

Note: The following responsibilities serve as a comprehensive guideline and are subject to change based on evolving business needs and management discretion.

• Customer Relations & Communication: Maintain professional, clear communication with both internal teams and external customers in the field, building lasting, trust-based relationships.

• Diagnostics & Troubleshooting: Accurately diagnose complex mechanical issues, identify root causes, and write clear, detailed service recommendations and job descriptions.

• Parts Evaluation: Assess component wear and tear, utilizing deep technical knowledge to determine whether parts require professional repair or replacement.

• Equipment Repair & Maintenance: Service and repair gasoline, LPG (liquefied petroleum gas), electric, and diesel-powered forklifts. Perform comprehensive repairs including, but not limited to, replacing worn or damaged components, adjusting braking systems, tightening body hardware, and executing wheel alignments.

• Preventative Maintenance: Execute routine vehicle lubrication, preventative maintenance routines, and operational checks to optimize fleet performance and longevity.

• Physical Operations: Safely perform manual labor, including heavy lifting and the operation of specialized power equipment and tools.

• Administrative Diligence: Complete and submit all necessary paperwork, work orders, and service logs accurately and promptly to ensure seamless internal processing and accurate client billing.

• Fleet & Asset Management: Maintain a clean, organized, and fully stocked service vehicle, immediately reporting any mechanical issues or maintenance needs to supervisory staff.

• Safety Adherence: Strictly practice and champion safe work habits, adhering to all company safety policies, OSHA regulations, and industry best practices at all times.