Field Service Technician

This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment.

Duties and Responsibilities

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Travel to and from customer sites to perform maintenance and repairs on equipment in the field.
• Analyze and diagnose equipment malfunctions.
• Repair, replace or rebuild engines, fuel systems, final drives, hydraulic components including pumps, motors, valves, and all related components, electrical systems.
• Write service reports that accurately document diagnosis and repairs performed.
• Possess basic computer knowledge and ability to use service software required in position.
• Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
• Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
• Operate company vehicle as needed.
• Perform assigned tasks in a timely, accurate, and efficient manner.
• Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Project a positive professional image with customers.
• Communicate with customers; keep customers informed on status of work.
• Develop and maintain a strong customer service relationship with all customer contacts.
• Maintain punctual, regular, and predictable attendance.
• Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.