Field Services Engineer

The Field Service Engineer is responsible for installing, maintaining, and supporting ADGT’s hardware and software solutions at client sites, ensuring reliable system performance and a high standard of service delivery. This role provides on-site technical support, resolves hardware and software issues, and works closely with internal teams to ensure successful deployment and ongoing operation of client systems. • Install, configure, and maintain hardware and software systems at client locations • Diagnose and resolve technical issues, including hardware, software, and system integration problems • Perform routine maintenance and inspections, ensuring systems operate efficiently and reliably • Respond to service requests and dispatches, providing timely on-site or remote support • Support system upgrades, deployments, and relocations, ensuring minimal disruption to operations • Document service activities, issues, and resolutions, maintaining accurate service records • Provide training and guidance to clients, ensuring proper use and operation of systems • Escalate complex issues to internal teams as required, ensuring timely resolution

• 2–5 years of experience in field service, technical support, or hardware/software support roles • Experience working with technical systems, hardware installations, or integrated solutions • Experience in FinTech, gaming, payment systems, or regulated environments preferred • Strong troubleshooting and diagnostic skills across hardware and software systems • Ability to work independently in client-facing, on-site environments • Strong communication and customer service skills • Ability to manage multiple service requests and prioritize effectively • Willingness and ability to travel as required