Field Services Engineer
Summary
Field engineer supporting semiconductor customers in Southeast Asia with CMP pad demos, troubleshooting, and after-sales service.
Position Description: Mainly in charge of CMPT pad engagements and issue resolution with South East Asia customers.
Job scope:
- Product promotion with Account managers by providing product introduction, demo coordination and technical suggestions.
- Project engagement of CMP pad with customers by supporting on-site demo and after-sales technical customer service.
- Product performance issue resolution and troubleshooting by communicating with internal stakeholders and customers and to drive for quality improvement to meet customers’ expectations.
- Develop and sustain Customer relationship and intimacy.
- Deep dive in market trend, customer intelligence and competitive landscape.
- Flexible working hours to support urgent cases at customers’ site.
Requirements and Education:
- Bachelor’s Degree and above in engineering related field.
- At least 2-year work experience in Semiconductor industry and in CMP related field is a plus.
- Fluent in English to communicate with skateholders. Familiar with office system such as Excel, Word, Power point, JMP and AI.
- A person with good communication skills and a disciplined and self-motivated team player is preferred. Value the skills to handle multiple and challenging tasks.